The real reason your brand defines your customer experience
I’m no great fan of webinars. The principle is fine, but most I’ve seen are either mind-numbingly boring, badly...
Organisational silos – eliminating their threat
Over the past few years most of the leading consulting firms have attempted to identify a hard core of...
Breaking the Brain Barrier
I’ve spoken many times about the psychology that explains business leaders who watch their organisations crash and burn. On...
How your brand could help you change the world
My interest was piqued recently by an article in Harvard Business Review in which Teresa M. Amabile and Steven...
Autonomous Marketing — it’s business as un-usual!
There can be no doubt in anyone’s mind now that to survive the new normal every business has to transform....
The importance of purpose
A couple of weeks ago I joined one of Greg Satell’s weekly discussions on The Clubhouse, in which he...
The absolutely essential first steps to success in the post-Covid, digital marketplace.
While people in most countries of the world watch the race between vaccination delivery and our dreaded virus and...
National or Place Branding – How it works, why it’s never been more important and why we keep getting it wrong.
In the UK this week, the Sunday morning BBC discussion programme The Big Questions became embroiled in an illuminating...
What chance retail revival?
What chance is there of a retail revival in the wake of the additional pressure the Covid crisis has...
Re-thinking business – Mining the opportunities of the post-Covid digital economy
There’s no doubt the Covid crisis has brought about a change in all our lives and nowhere more than...
Your guide to re-inventing business for the post-Covid digital economy
There’s been a lot of talk recently about remote working, whether it will stick once we learn to live...
Are you leading an orchestra of experts or fronting a school band?
Whatever your role, from CEO to tea-maker, in any business these days you have to be an expert in...
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